FAQ: Frequently Asked Questions

About Cape Made

  • Cape Made™ is a buy-local initiative promoting products and services designed and made in the Western Cape. We help local businesses grow by telling their stories and connecting them to a growing community of loyal customers.

  • Buying local is better for the environment. Be proud of the Western Cape, then buy local, and then know that you are living greener.

  • Cape Made was founded by a group entrepreneurs with a love for the Western Cape, on a mission to help strengthen the local economy and create prosperity for all who live here. Read our About page for more.

 

Cape Made Membership

  • Your HQ needs to be in the Western Cape and the majority of your operations or design.

  • Visit our ‘Business’ page for more information.

  • Visit our Pricing page for membership options and pricing.

  • No, we encourage local service providers to join Cape Made. We promote products and services designed and made in the Western Cape.

  • We reached 100 members within two months and we’re growing week by week.

  • The quick answer is: loyalty and preference will increase sales. Cape Made helps you tap into a network of loyal consumers and supporters who want to selectively spend money for the good of the community they associate with and the area they live in. There are many examples of successful mark of origin campaigns: Australian Made, Made in Britain, etc.

 

 Payments

  • Cape Made™ does not have access to your credit card information. Your payment card details are only used by with our trusted payment processor.

  • We only accept card payments at the moment. If you are worried about entering your card details, you can usually create a Virtual Card using your banking app.

 

Refunds & Cancellation

  • You may request a refund for any membership fees up to 30 days after your payment was processed.

    For physical items purchased, you may request a refund if you did not receive delivery of your item.

  • Requesting a refund is quick and easy. You can simply send us a message on our contact page.

  • After we submitted a refund, you will receive confirmation from your bank. Funds will be returned to your account in 3 - 5 working days.

  • 1. Log into your customer account.

    2. Click Account, then click Memberships.

    3. Click the member area you want to cancel your membership to.

    4. Click Cancel subscription, then click Cancel subscription again to confirm.